Visit California [California Travel & Tourism Commission] Sacramento, CA
March 2012 – Present
As operations coordinator, my position is divided into five key areas:
- Meeting and event registration lead, working as a liaison with a third-party registration company to create and design online registration forms, including tracking registrations, collecting fees, issuing refunds and providing reports. I also manage the registration desk at events to ensure a smooth process for all attendees.
- Database administrator, responsible for data integrity, reports for internal and external use and creating and managing e-mail blasts.
- Accounts receivable, processing all deposits, reconciling statements and managing all invoicing in the system. This includes sending monthly statements to customers, following up on payments and providing regular reports to senior and executive staff on outstanding balances.
- Contracts & RFP manager, tracking and processing all contracts and requests for proposals for the organization.
- Training coordinator, creating training schedules, preparing facilities, managing class signups and reporting on attendance.
Lyle Company Rancho Cordova, CA
August 2004 – November 2011
Site Acquisition Project Coordinator
As site acquisition project coordinator I managed multiple client trackers and an internal database to report on milestones. I provided weekly updates of outstanding items and provided forecasts for completion of tasks. I worked with landlords to obtain consent for projects which included explaining project details and answering questions. I submitted applications to jurisdictions for zoning approvals and building permits and followed up on submittals to ensure timely responses as well as to correct any issues. I worked directly with vendors and clients to obtain correct documentation required by landlords, jurisdictions and client processes.
Lease Drafting Coordinator & Reporting Coordinator
As the lease drafting and reporting coordinator, my duties included providing reports at the end of the month for the client as well as internal reporting for invoicing. I also generated detailed weekly reports internally for the project manager and team leads. I drafted new leases and amendments for a large portion of the Central and West regions, and arranged obtaining proper business and legal approvals when necessary. I worked hand‐in‐hand with the Application Processing Managers to revise the drafts as requested by the applicant and ensure the equipment loading, rent and other pertinent information was correct. I maintained an error rate of less than five percent while upholding a high work load as one of the top producers of the drafting team.
Co‐Location Project Coordinator
I worked as project coordinator in the co‐location department preparing documents to be executed by the Director. I received new packages, stamped, logged and checked the forms and legal documents for accuracy prior to presenting the packages to the Director for execution. Following execution, I scanned and uploaded all documents, sent correct forms to the processing department and returned executed copies to the proper parties. I also received rejected packages from the processing group and corrected forms and information to ensure proper entry. Other duties included database administration with the co‐location department. Working directly with the Cingular Sites department leaders and the database creator Siterra, I created, updated and corrected the forms and project schedule templates to be used by the co‐location department. I also created the training process (including PowerPoint presentation) and assisted in ensuring the new process was manageable and understandable for employees with all levels of experience. I was responsible for maintaining the user groups and accessibility as well as roles for tasks in the database.
I worked on a small team as estoppel administrator where we were responsible for calling approximately 800 landlords regarding an estoppel mailed to them. I explained the legal document, answered any questions the landlord had and convinced the landlord to sign and return it by a specific date. The client was extremely pleased with our success and ability to obtain the high percentage of documents within the time frame.
As the co‐location administrator, I was solely responsible for processing all documents and agreements relating to the subleases on AT&T Wireless’ cell phone towers. I received, logged, reviewed and processed all new leases, amendments, commencements, replacements and other documents into the database system. I ensured all rent amounts were set up correctly to create accurate invoices for incoming rent, corrected errors in the database, updated notice addresses and worked directly with the co‐location specialists, AT&T’s landlords and the sublease tenant to ensure the commencement dates, lease terms and rent amounts were correct. I also processed all rents due to the landlord for pass‐through and revenue sharing from the sublease.
As the trainer for the Lease Abstraction Team, I was responsible for training all new abstractors on the night shift of how to read, review and abstract lease agreements into Cingular’s lease administration database. I taught new employees where to find information, what information was required and where to enter it into the system. I also trained on interpreting lease language and explain AT&T Wireless and Cingular’s processes and procedures on various specific agreement types. I was solely responsible for determining who was capable of continuing on the abstraction team.
MLA Reconciliation Administrator
Working on the Master Lease Agreement (MLA) Reconciliation Team, I was solely responsible for reconciling the account with Crown Castle. I worked directly with a representative from Crown to ensure future rent on approximately 2,000 sites were correct and all past due amounts were paid. I also worked to correct errors made on a Settlement Agreement and updated the database system for all sites. I issued payments for all major carriers/tower companies based on Settlement Agreements, ensuring the amounts were correct and all back up was provided to the quality assurance team.
Data Administration Specialist
As a data administration specialist, I was responsible for abstracting and entering new lease agreements, amendments, replacement agreements and other legal documents into the database system. I first reviewed the documents to be sure all required information was provided and to ensure it was properly executed. I entered the terms of the lease into the database, including rent amounts and escalation. I was also responsible for determining and processing any back rent that was due to the landlord and ensuring the proper back up was provided to the quality assurance team. I created and mailed letters to the landlords, reconciled accounts and ensured the database was kept up‐to‐date and correct for rent amounts, contact and vendor addresses and length of terms. I also was responsible for correcting errors in the systems and ensuring SOX compliance.
As an auditor on the National Lease Audit, I was responsible for reviewing lease language and ensuring the database matched the paper. I reviewed all pertinent lease terms and notated where there were errors in the system to be corrected. I exceeded all expectations and was a top producer for leases audited on the team.
Details of previous employment are available upon request.